Return of orders by defective product
In the event that you have received a defective product from manufacturer, and in the event that the product does not present any damage attributable to you as it has not been used, you may contact our Customer Service area at: Musthavesunglasses.com.
You are requested to attach photographs attesting to the damage or manufacturing defect in the mail, as well as a description of the damage. For greater efficiency in the follow-up of your case, we ask you to provide the original track number for is to be able to send your product and your purchase code. You have a maximum of 5 working days to make the request for defective product.
In order to evaluate the viability of sending a new product, the damage of the original one will have to be evaluated to determin its origin and confirm there was no alteration, no intentional or accidental damage on your part. You must also keep all your packaging, stickers, boxes, bags and labels.
Once your request has been received, MUSTHAVE will inform you, if applicable, about the process of collecting your defective product, which will not incur in any cost for you. Once the collection process has been completed and the defective merchandise has been checked in our warehouses, we will send you the same, new and revised product selection, in order to complete the correct shipping process. If, due to lack of stock, we can not immediately supply your choice of product, you will be given the possibility of getting your money back before 30 days, switching to another model or waiting until we have your product again.

Return of orders for dissatisfaction
In the case of having received your product and not being satisfied with its appearance or characteristics, and in the event that the product does not present any damage attributable to you as it has not been used ( unused product)you will be able to communicate to our Customer Service area through the mail: contacto@musthavesunglasses.com. For greater efficiency in the follow-up of your case, we ask you to provide us with the original track number of your order and your purchase code. You have a maximum of 2 days since we confirm the delivery of the shipment company to make the request for returning the order for given purchase.
Once you have received your confirmation from our behalf, we will explain the collecting process, which will not cost you anything. Once the collection process has been completed and after the product has been checked in our warehouse, if it does comply with our policies, your money will be returned on the same card that you used for the purchase. In case of any blocking of part of your bank when sending back the amount of your purchase, we will contact you as soon as possible with the goal of requesting bank details to be able to refund the full amount of your order.

Partial nullity:
In the event that any of the terms of this document were declared null, the validity of the document as a whole would remain.

Governing Law and Jurisdiction:
This agreement will be subject to and will be interpreted in accordance with the laws and the courts of Mexico, Federal District.

Electronic billing
Corporate Adilosnoc Tywoks Sa de Cv will issue the invoice or invoices corresponding to the purchases that you make under your request.
If you wish to obtain your electronic invoice, please indicate it at the time of purchase in the option for this purpose. We also ask you to provide the same tax format as you would like them to appear on the invoice, as there is no possibility of cancellation, change or modification. From the 72 hours after the completion of your payment, we will send you an email with the electronic invoice.
Owner information and contact details
If you have any queries regarding the Terms and Conditions that have been provided here, this is our contact information:
Corporate Adilosnoc Tiwoks Sa de Cv.
RFC: CAT150902UB4
Address: Montecito # 38 Floor 29 Office 3. World Trade Center of Mexico. Colonia Nápoles. Delegation (municipality) Benito Juárez. CP.03810 Mexico City, Mexico.